Client data
Data return — Tracelia switching register.
This register explains how an Organisation gets back, transfers or has erased its Tracelia data, trial included. It supplements article 15 of the terms of sale and article 7 of the Subscription and assistance schedule. It only publishes established facts: as long as a format or delivery method has not been checked on a fictional case, it is shown as not established.
Register as of
Register as of October 29, 2026. This register accompanies article 15 of the terms of sale; it is dated at each update. English translation: the French text is the reference (version française). Download PDF · printable version
1. Requesting data return
An authorised person of the Organisation writes to contact@global-expertises.fr, including during the trial, after a cancellation or during a suspension. Data return is free: it requires no subscription, no renewal and no purchase of a formatted report. The same address is used to request a transfer to another provider or to your own infrastructure, or erasure.
Downloading the formatted report as PDF or Word, available during a paid subscription, is separate from data return: on its own it is not a complete return of the case.
2. What is returned
| Category | Content | Format and delivery method |
|---|---|---|
| Documents and media | Retained files and media, names and case links. | Not established as of 29 October 2026. |
| Cases and findings | Retained fields, observations, transcripts, locations and relationships. | Not established as of 29 October 2026. |
| Analyses and content | Retained drafts and versions, conclusions, recommendations, estimates, recourse analyses and report text. | Not established as of 29 October 2026. |
| Existing reports | Retained Client versions and reusable content, without requiring a formatted-report purchase to obtain data. | Not established as of 29 October 2026. |
| Organisation | Retained metadata, dates, permissions and traceability needed for understanding, subject to third-party rights and security. | Not established as of 29 October 2026. |
The categories follow article 7 of the Subscription and assistance schedule. The “Format and delivery method” column will be completed only with formats and methods actually checked on a fictional case, with their known limitations.
3. What is not returned
Source code, security secrets, model weights, algorithms, other clients' data and internal administration documents are excluded; an exclusion cannot remove Client data needed to understand and reuse a case. Reconstructible indexes and caches are not supplied as software; represented Client data remains exportable. Unrecorded audio and unretained versions are not recreated.
4. Delivery
Secure delivery includes an inventory, useful relationships and a description of formats and limitations. Where required by applicable law, data is supplied in a structured, commonly used, machine-readable format. The formats and arrangements actually available are communicated before commitment and when you make your request, with their known limitations. Global Expertises corrects reported return anomalies without charge. Equivalent functions in another software product are not guaranteed.
5. Time limits
| Step | Contractual time limit |
|---|---|
| Recovery after service end | At least thirty calendar days; when switching provider, at least thirty days after the transition ends. |
| Erasure from active systems | No later than ninety days after account closure; a data return in progress defers this deadline to the end of its recovery period. |
| Residual backups | Purged no later than ninety days after active erasure; deletions are reapplied on restoration. |
No data needed for recovery is deleted before its period ends. Standard export and reasonable switching assistance are included without exit fees.
6. Register updates
Each update of this register is dated. Not yet established: the delivery method (export from the application or secure manual delivery), the format of each category and their known limitations.
Documents and versions
| Document | Version | Download |
|---|---|---|
| Terms of sale and licence | Version 2.0 · October 28, 2026 | PDF · printable version |
| Subscription and assistance schedule | Version 2.0 · October 28, 2026 | PDF · printable version |
| Data processing agreement | Version 2.0 · October 28, 2026 | PDF · printable version |
| Data return | Register as of October 29, 2026 | PDF · printable version |
| Privacy policy | Version 2.1 · October 29, 2026 | PDF · printable version |
| Legal notice | Version 2.0 · October 28, 2026 | PDF · printable version |
| Cookies | Version 2.1 · October 29, 2026 | PDF · printable version |
The French terms of 12 October 2026 remain applicable to contracts accepted under that version; the English summary published then is kept: see the summary of 26 October 2026. A new version does not, merely by being published, replace terms accepted under an earlier version.